FAQ

Answers to common repair and tracking questions.

These entries are designed to help customers understand the intake and repair workflow before reaching out.

How do I track my repair? +

Use your ticket number and the same email address used when the repair was booked.

Can I upload photos with my repair request? +

Yes. The intake form supports secure image and PDF uploads for clearer diagnostics.

Do status changes show up online? +

Yes. Public status updates and public notes appear on the tracking page.

Can the admin team add internal notes? +

Yes. Internal notes stay inside the admin panel and do not appear on the public tracking page.